Customer Service

At Moveitsocks, we are committed to providing the best possible experience for our customers. We understand that buying socks online can come with questions and concerns, which is why we have dedicated this page to answering your inquiries and addressing any issues you may have. Our customer service team is available to assist you with any questions or concerns you may have about our products, shipping, returns, and more. We value your feedback and are here to make sure your experience with Moveitsocks is a positive one.

Claims

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company, promptly return any of the goods subject to any claim and any packing materials securely packaged to The Company for examination.

Liability

• If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
• If the Customer establishes that any of the goods are defective The Company shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
• In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.

Returns

You have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached.

We offer a 90 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.